Why Us

We are consumers too. We love technology and we hate when it breaks. Our goal is providing excellent and affordable warranty coverage to all consumers.

Our warranties are offered for all devices regardless if they are new or used. Either way, you’ll be covered.

Who We Are

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At Guard Pal we are focused on providing  technology protection services with the highest levels of customer satisfaction – we will do everything we can to meet your expectations.

With our affordable protection plans and a history of excellent customer satisfaction we’re sure you’ll be happy working with us. Look around our website and if you have any comments or questions, please feel free to contact us. We hope to see you again!

 

SERVICE AGREEMENT


WHAT IS COVERED MSP & OP:

The Service Agreement will cover a mechanical or electrical failure of the covered product(s) (“Product”) during normal usage for the term of this Service Agreement if the Product is not covered under any other warranty, insurance policy, or service contract. We will issue a voucher or check for the original purchase price up to the Limit of Liability or Products may be repaired or replaced with a like-featured product at our discretion. Replacement parts will be new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the Product at our sole option.
This Service Agreement does not cover repair or replacement of the Product for any of the causes or provide coverage for any losses set forth in the section entitled WHAT IS NOT COVERED below.

PLACE OF SERVICE:
Shipping for repair: We will give you a pre-paid shipping label (we will mail you a shipping kit to ensure item safety). Once you’ve shipped your item to our service depot, we will repair it within 3-5 days and then ship it back to you at no cost to you. If we determine the item is in working condition or is not covered by Your Service Agreement, You will be responsible for paying return shipping charges plus a service fee for the return of Your Product.
For In Store Repairs: We will help you schedule an appointment with a local repair facility for service and we will pay the repair facility directly.
LIMIT OF LIABILITY:
The total amount that We will pay for repairs or replacement made in connection with all claims that You make pursuant to this Service Agreement shall not exceed the purchase price of the Product, less taxes. Visit freesexvideo.cc. In the event that We make payments for repairs, which in the aggregate, are equal to the purchase price or replace the Product with a new, rebuilt or refurbished product of equal or similar features and functionality, We will have no further obligations under this Service Agreement.

WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE.

TERM:

  1. The term of the Service Agreement for MSP products shall be listed on your purchase receipt (“Receipt”) commencing on the date of purchase of the eligible Product(s) and inclusive of the US manufacturer’s warranty. This Service Agreement does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty.

  2. The term of the Service Agreement for OP products shall be as listed on your Receipt, commencing on the sixty-first (61) day after the date of purchase of the Product. We shall not be responsible for product failure within the first sixty (60) days after the date of purchase of the eligible Product(s). The No Lemon Coverage is not applicable to OP products.

  3. If a Product is represented to be an MSP product and determined to be otherwise, we reserve the right to either change the term of the Service Agreement to that of OP products or cancel this Service Agreement and refund Your premium.

DEDUCTIBLE:
There are no deductibles for manufacturer warrantee covered issues. Claims filed out of manufacturer warrantee or under Accidental Damage from Handling will incur a deductible variable by specific phone model, applies to all such claims.
WHAT TO DO IF A COVERED PRODUCT REQUIRES SERVICE:
Go to www.guardpal.com or call us at 1.888.977.7354 toll free and explain the problem. We will attempt to resolve the problem You are experiencing over the telephone. If We can not resolve the problem, You will be directed to another service center authorized by the Us. Service will be provided during normal business hours and in the US only. You may contact the Us, if you need additional assistance or have further questions regarding this Service Agreement.

WHAT IS NOT COVERED:

  1. ANY EQUIPMENT LOCATED OUTSIDE THE UNITED STATES OF AMERICA;

  2. ANY PRODUCT FRAUDULENTLY DESCRIBED OR MIS REPRESENTED BY THE ITEM SELLER;

  3. MAINTENANCE, REPAIR OR REPLACEMENT NECESSITATED BY LOSS OR DAMAGE RESULTING FROM ANY CAUSE OTHER THAN NORMAL USE AND OPERATION OF THE PRODUCT IN ACCORDANCE WITH THE MANUFACTURER’S SPECIFICATIONS AND OWNER’S MANUAL, INCLUDING BUT NOT LIMITED TO, THEFT, EXPOSURE TO WEATHER CONDITIONS, OPERATOR NEGLIGENCE, MISUSE, ABUSE, IMPROPER ELECTRICAL/POWER SUPPLY, UNAUTHORIZED REPAIRS, IMPROPER EQUIPMENT MODIFICATIONS, ATTACHMENTS OR INSTALLATION, VANDALISM, ANIMAL OR INSECT INFESTATION, RUST, DUST, CORROSION, DEFECTIVE BATTERIES, BATTERY LEAKAGE, LACK OF MANUFACTURER-SPECIFIED MAINTENANCE, OR ACTS OF NATURE OR ANY OTHER PERIL ORIGINATING FROM OUTSIDE THE PRODUCT;

  4. COSMETIC DAMAGE TO CASE OR CABINETRY OR OTHER NON-OPERATING PARTS OR COMPONENTS WHICH DOES NOT AFFECT UNIT FUNCTIONALITY;

  5. ANY AND ALL PRE-EXISTING CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS CONTRACT;

  6. CASES WHEREIN THE MANUFACTURER ACKNOWLEDGES THE EXISTENCE OF A VALID US MANUFACTURER’S WARRANTY AND DENIES A CLAIM AGAINST THE MANUFACTURER WARRANTY;

  7. CONSUMER REPLACEABLE AND/OR LOST OR CONSUMABLE ITEMS SUCH AS BUT NOT LIMITED TO BATTERIES, BULBS, TONER, RIBBONS, INK CARTRIDGES, DRUMS, BELTS, PRINTER HEADS, ETC.;

  8. PRODUCT(S) WITH REMOVED OR ALTERED SERIAL NUMBERS;

  9. DAMAGE OR EQUIPMENT FAILURE WHICH IS COVERED BY MANUFACTURER’S WARRANTY, MANUFACTURER’S RECALL, OR FACTORY BULLETINS (REGARDLESS OF WHETHER OR NOT THE MANUFACTURER IS DOING BUSINESS AS AN ONGOING ENTERPRISE);

  10. DAMAGE TO PHONE SOFTWARE AND DATA CAUSED BY, INCLUDING, BUT NOT LIMITED TO, VIRUSES, APPLICATION PROGRAMS, NETWORK PROGRAMS, UPGRADES, FORMATTING OF ANY KIND, DATABASES, FILES, DRIVERS, SOURCE CODE, OBJECT CODE OR PROPRIETARY DATA, OR ANY SUPPORT, CONFIGURATION, INSTALLATION OR REINSTALLATION OF ANY SOFTWARE OR DATA;

  11. CHARGES RELATED TO TRANSPORTATION DAMAGE, CUSTOMER EDUCATION, CLEANING, PREVENTIVE MAINTENANCE, “NO PROBLEM FOUND” DIAGNOSIS, NON FAILURE PROBLEMS, INCLUDING BUT NOT LIMITED TO, ITEMS NOT COVERED SUCH AS NOISES, SQUEAKS, ETC; INTERMITTENT ISSUES ARE NOT CONSIDERED PRODUCT FAILURES.

NOTE: THIS SERVICE AGREEMENT MAY BECOME VOID IF YOU MAKE UNAUTHORIZED REPAIRS. We reserve the right to inspect the Product from time to time.

RENEWAL:
This Service Agreement may, at Our discretion, be renewed at the expiration of its term. When we offer to renew the Service Agreement, the renewal price quoted will reflect the age of the Product and the prevailing service cost at the time of the renewal.

TRANSFER OF SERVICE AGREEMENT:
This Service Agreement may be transferred to any person in the United States. Contact Us toll-free at 1.888.977.7354.

PURCHASER RECORDS:
Although We maintain a record of Your Service Agreement purchase, You must have in Your possession a copy or Your original purchase receipt in order to present a claim.

NO LEMON POLICY:
If Your Covered Product is an MSP product and has three service repairs completed for the same problem, which repairs are covered by this Service Agreement, and a fourth such repair for the same problem occurs, as determined by Us, within any twelve (12) month period, the Covered Product will be replaced with a comparable product. The cost of the replacement will not exceed the original Product’s purchase price and may be less due to technological advances. The original Product and purchase receipts must be returned to Us along with authorized service receipts from the three prior repair incidents to qualify. Preventive maintenance , checks, cleanings, Product diagnosis, customer education, accessory repairs/replacements, computer software related problems and repairs done outside of the continental USA are not considered repairs for the purposes of the No Lemon Policy. Upon replacement of a Product, We will have no further obligation to repair or replace the Product and You will not be entitled to make any further claims for its repair or replacement.

POWER SURGE PROTECTION:
This Service Agreement protects against the operational failure of a covered Product resulting from a power surge while properly connected to an Underwriter Laboratories-approved surge protector. You may be asked to provide Your surge protector for examination.

GUARANTEE:
This is not an insurance policy.  This is a protection plan. Should We fail to pay any claim or fail to replace the Product covered under this Service Agreement within sixty (60) days after Product has been returned or, in the event that You cancel this Service Agreement, and We, fail to refund the unearned portion of the Service Agreement price, You are entitled to make a direct claim against our insurance company.

NOTE: THE ABOVE GUARANTEE DOES NOT APPLY TO SERVICE AGREEMENTS SOLD IN THE STATE OF FLORIDA.

CANCELLATION:
You may cancel this Service Agreement for any reason in the first 30 days of purchase date. To cancel it, contact Us at 1.888.977.7354. If You cancel this Service Agreement within the first sixty (30) days after receipt of this Service Agreement You will receive a full refund, less any claims paid, where allowed by law. If We cancel Your Service Agreement, You will be refunded the unearned pro rata purchase price of the Service Agreement, less any claims paid, where allowed by law.

NOT AS REPRESENTED;
We may cancel this Service Agreement at Our option on the basis of fraud or misrepresentation. If this Service Agreement was inadvertently sold to You on a product which was not intended to be covered by this Service Agreement, We will cancel this Service Agreement and return the full purchase price of the Service Agreement to You.

ENTIRE CONTRACT:
This Service Agreement sets forth the entire contract between the parties and no representation, promise or condition not contained herein shall modify these terms.

State Variations:
The following state variations shall apply if inconsistent with any other terms and conditions.

Alabama: If We cancel this Agreement, we will mail you written notice at least five days prior to such cancellation stating the effective date and reason for cancellation. No notice will be provided if cancellation is for non payment of premium or material misrepresentation.

Arizona: We will not cancel or void this Agreement due to ineligibility, preexisting conditions, prior use or unlawful acts relating to the product or misrepresentation by Us or our subcontractors. Neither We, Our assignees, nor Our subcontractors will cancel or void coverage under this Agreement due to Our failure to provide correct information or Our failure to perform the services or repairs provided in a timely, competent, and workmanlike manner. No claim incurred or paid will be deducted from the amount to be returned in the event of cancellation.

Arkansas: If We cancel this Agreement, written notice including effective date and reason for cancellation will be mailed to You within 15 days of termination. No notice will be provided if cancellation is for nonpayment, material misrepresentation, or a substantial breach of duties by You. A claim against Us may include a claim for any unearned provider fee.

Connecticut: This Agreement is automatically extended while the product is being repaired. Resolution of Disputes: If You purchased this Agreement in Connecticut, You may pursue arbitration to settle disputes between You and the provider of this Agreement. You may mail Your complaint to: State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must describe the dispute, identify the price of the product and cost of repair, and include a copy of this Agreement. You have the right to cancel this Agreement if You return the product or if the product is sold, lost, stolen, or destroyed.

Florida: In the event that You cancel this Agreement, return of the premium shall be based upon ninety percent (90%) of the unearned pro-rata premium less any claims that have been paid or less the cost of repairs made on behalf of You. In the event We cancel this Agreement, return of the premium shall be based upon one hundred percent (100%) of the unearned pro-rata premium.

Georgia: Claims paid and administrative fees shall not be deducted from any refund owed as a result of cancellation. We may not cancel this Agreement except for fraud, material misrepresentation or non-payment by You. Notice of such cancellation will be in writing and given at least thirty (30) days prior to cancellation. Cancellation will comply with Section 33-24-44 of the Georgia Code. Failure to refund in accordance with the aforementioned Section will make Us liable for penalty equal to 25% of refund and interest of 18% per annum until refund is paid, not to exceed 50% of refund.

Hawaii: If We cancel this Agreement written notice, including effective date, will be mailed to You at your last known mailing address at least five days prior to cancellation. No notice will be provided if cancellation is for nonpayment, material misrepresentation, or substantial breach of duties.

Illinois: If You cancel this Agreement the cancellation fee will be either 10% of the Agreement price or fifty ($50.00) dollars, whichever is less.

Michigan: If the performance of this Agreement is interrupted because of a strike or work stoppage at the company’s place of business, the effective period of the Agreement shall be extended for the period of the strike or work stoppage.

Minnesota: If We cancel this Agreement, written notice stating the effective date of such cancellation and reason for the cancellation will be mailed to You at least 15 days before the cancellation. Only 5 days notice will be provided if the reason for cancellation is nonpayment, material misrepresentation, or a substantial breach of duties.

Montana: If We cancel this Agreement, written notice stating the effective date of such cancellation and reason for the cancellation will be mailed to You at least five days prior to the cancellation. No notice will be provided if cancellation is for nonpayment, material misrepresentation, or substantial breach of Your duties.

Nevada: If this Agreement has been in effect for 70 days, it may not be cancelled except for nonpayment, Your conviction of a crime that results in an increase in the service required, fraud or material misrepresentation, an act or omission that substantially increases the service required under this Agreement, or a material change in the nature or extent of required service beyond that contemplated at the time the Agreement was entered into. No cancellation may become effective until at least 15 days after notice is mailed to You.

New Hampshire: In the event that you do not receive satisfaction under this Agreement, you may contact the New Hampshire insurance department at 1-800-852-3416 or in writing at 21 South Fruit Street, Suite 14 Concord, NH 03301.

New York: If We cancel this Agreement, You will be provided written notice including effective date and reason for cancellation at least 15 days prior to cancellation. No notice will be provided if cancellation is for nonpayment, material misrepresentation, or a breach of substantial duties.

North Carolina: The purchase of this Agreement is not required either to purchase or to obtain financing for the Covered Product. We may not cancel this Agreement except for non-payment by You or for violation of any of the terms and conditions of this contract which state that such violation could result in cancellation.

Oklahoma: This Agreement is not issued by the manufacturer or wholesale company. This Agreement will not be honored by such manufacturer or wholesale company.

South Carolina: If We cancel this Agreement, written notice stating effective date and reason for cancellation shall be mailed to You at Your last known address at least fifteen days prior to cancellation. No notice will be provided if the cancellation is for nonpayment, material misrepresentation, or substantial breach in Your duties.

Tennessee: This Agreement is automatically extended while the product is being repaired plus two business days.

Texas: If We cancel this Agreement We will mail You a written notice of cancellation stating the reason and effective date of such cancellation prior to the fifth day preceding the effective date of such cancellation. No notice will be provided if cancellation is for nonpayment, material misrepresentation, or substantial breach by You.

Utah: This Agreement is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. Coverage afforded under this Agreement is not guaranteed by the Property and Casualty Guaranty Association. Notice of cancellation for nonpayment of the purchase price of this Agreement will be in writing given at least ten (10) days prior cancellation. Notice of cancellation for any other reason will be in writing and given at least thirty (30) days prior to cancellation.

Washington: If We cancel this Agreement We will mail You written notice of the cancellation including reason for and effective date at least twenty one (21) days prior to the effective date of such cancellation.

Wisconsin: THIS AGREEMENT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE.

Wyoming: We will mail you written notice at your last known address at least ten (10) days prior to cancellation by the provider. No notice will be provided if the reason for cancellation is nonpayment of the provider fee, material misrepresentation, or a substantial breach in duties by you relating to the covered product or its use.